warranty issues and lack of concern from corporate, Lowe's window installation voids warranty, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. There are other alternatives out there. But at the time of building they came recommended by our log-home builder. BUT no list. We purchased our home almost two years ago and I was very pleased to have the mini blinds inside the sliding doors already installed. You have 2 years of comfort; after that, Pella is standing by to dip into your wallet to help fund its inferior quality. Two months ago, the right side window door has started the same thing. Brand comparisons for any product are difficult, but it is especially thorny when dealing with two large window companies such as Pella and Andersen that have reasonably good reputations and long histories. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. If so, we are sorry. Traveling on PA Turnpike I-76 when your truck almost ran me in to the barrier on my left. I thought Pella had a transfferable warranty. If this is the best that pella can do on a $300 storm door that supposedly had a lifetime warrant, I will never buy another pella product. I spoke with Becky and Judy and was told that Pella needs to charge for the labor. Ask for a Local Rep to Come out. The installer would show up with the wrong size, wrong spaces between windows and at times the installer broke the window hardware himself. And I'm not? See written warranty for compete details at Pella Warranty Information. When a home with Pella windows is sold, the materials warranties are still equal to or better than Andersen material warranties in all lines but Renewal. 2. Since then, they have ordered 4 replacement door panels from the Pella factory and each one has been defective in the same way as the original - the frame is warped with a bow in the center. Please contact me to let me know how to proceed. On the same side of the door, the blinds are broke again. In 2017 they replaced (we had to pay for labor) half of the door because of an issue with the blinds. These complaints include the following: “There was decayed wood detected on the inside of one of the large windows, I called service. I tried following him flashing my lights. See pic. 3. Pella ranks 42 of 221 in Windows and Doors category. My opinion is that the Pella STore sells many products but does not provide the needed employees to actually INSTALL the products they are so busy selling. It is definitely a defect on your end I am very disappointed in your product. With Pella, you are not. I love this window system, but fear that the financial consequences if this continues to affect the 16 other windows that have such shades. Find the right Pella windows and doors for your home. Please advise me of what is happening. I will have them repaired but will also be contacting a … 2 calls to him 2 days ago resulted in nothing. Please complete the Warranty Claim form below or complete the mail-in warranty claim form. Our insurance company responded quickly to mitigate water damage. I have to follow up with the salesperson as well as the Grapevine TX office but no one returns my calls, emails or texts. With Pella, you are paying for the "name" and it turns out the name Pella comes with quite a bit of tarnish! Pella products are backed by some of the strongest warranties in the business. One unit rotted and was replaced by Pella in 204 at a cost of $2, 000 plus. Installed Pella ProLine double hung windows in new home in NW Ohio 10 years ago. Good afternoon They have always had a slight draft also. I tried and tried to figure a way to vacuum the area but to no avail. We purchased Pella patio doors with the built-in blinds in 2011. The person they sent out to assess the situation found that the seals on both doors (both the moving and stationary parts) have failed. The sliding door panel was warped in the original unit they delivered and installed resulting in having to push very hard and the door banging loudly against the frame when closing it. Use this comments board to leave complaints and reviews about Pella. LIMITED LIFETIME WARRANTY. On the flip side, the Pella Impervia offers a Limited Lifetime Warranty to the original purchaser (homeowner). Nothing has a lifetime warranty and the hardware has a 2 yr warranty. Still to this day I still have not had my bay window replaced. We know our products intimately and are adept at finding solutions tailored to meet your needs. I was willing to "patch" the floor at my own expense. Since I did not purchase them, I cannot give any info as to when they were bought. The salesperson is so hard to get in contact with we also have issues with the installation and the repairs for the damage product that we received. Andersen offers standard 20-year warranties on glass and 10 years on operable parts. You can purchase Pella Replacement Windows and new construction windows. Since August I have been trying to obtain a replacement shade for my 12 year old triple pane exterior patio door. Pella® Reserve™, Architect Series®, Pella® Lifestyle Series, Pella® 350 Series, Pella® 250 Series, Encompass by Pella®, Pella® Hurricane Shield Series™, Pella® Defender Series™. Three weeks ago I missed a day of PAID WORK so the PELLA RETAIL PRODUCT MANAGER could do his measurements and give me a product list for installation. Subscribe for updates on Pella innovations, products and offers. According to the company, "Ply Gem utilizes the latest advances in science and technology to bring your superior, stylish windows and patio doors". If you have questions about our products or business, don’t hesitate to ask. The only alternative that I've Been given is to purchase one for $780!!! We ordered replacement windows from Pella, Jacksonville, Florida back in September 2018. I called Pella for warranty & they told me $300 to have someone change just one window, the glass, NOT the whole frame. Stop by to see and touch a variety of energy-efficient windows and doors. I have been a manufacturer's rep for over 25 years and have had the privilege of working for a company that truly stands behind its products because the products are top drawer all the way. The reason it is a Pella, is because the last one I had was a Larson and it lasted only about three years. Besides, they want readers to warm up to products and become convinced that Pella is the brand for them before being turned-off by costs. The Pella Window & Doors of Wisconsin service team are committed to customer service. Worst that he took off. You can find contact details for Pella above. Editor's Pella Window Review. Impervia is available in five interior and exterior colors. Nice guy. Don't spend thousands of dollars on a product thinking that you are getting the best of the best. a) Call our Customer Service Department at 1-888-646-5354 or write to Pella Warranty Service, 2333 Eastbrook Drive, Brookings, SD 57006 USA. Not bad, but could've been way better. Enter Pella Credit Requests (PCR) for all warranty parts ordered Understand and proficiently use phone system as required Resolve customer complaints regarding product and service, engaging other departments when needed (i.e. Limited lifetime warranty coverage, in warranties that include this coverage, applies to the original purchaser of Pella products in an owner-occupied single-family residence. You will pay a premium price up front and then pay again because the product is not premium. ... BBB asks third parties who publish complaints… This company does respond, but not as often as you'd expect them to. Rocco Iacobellis. Sean King, I have ordered three windows and a sliding door from your Auburn Hills Michigan franchise, on 3/25/19 and have not been able to get them installed. I could have been killed and or my vehicle totaled 2 weeks after I purchased it. I was blessed it was nothing more. Insurance company suggests to replace the entire oak floor and pursue Pella for replacement of floor. The faster I went to catch up he went faster. WHO DO I SPEAK WITH. sales, order fulfillment, technical and … Initial Pella complaints should be directed to their team directly. Contacted pella and they offered a $25 coupon on a new storm door. I purchased a Pella fiberglass replacement sliding door unit with transom (window over the top of the doors) in April 2019 for $4, 500 from the local Pella dealer. For a single shade! There are too many options to create a chart. : Both. He obviously did not notice me. Advanced Low-E Insulating Glass with argon delivers balanced insulation for cold winters and hot summers. I hope this email finds you well. So as of now I still do not have my Bay window replaced and have no idea when its coming in. The hardware is supposed to have a lifetime warranty but according to the guy at the service center, that isn't true. The Pella Care Guarantee is not available through other retail stores, Pella Certified Contractors, Pella Select Contractors or independent contractors. This particular shade has already been replaced twice. The overall rating of the company is 1.7 and consumers are mostly dissatisfied. Door in family room has leaked so badly that we now have significant water damage to the solid oak floors. See pic. Pella offers standard Limited Warranty covering defects for up to 2 years but provides various warranties depending on the product purchased. Pella warrants that its Duracast material, which makes up the rectangular frame, sash or panel parts of Pella Impervia window and door products, will be free from cracking, splitting, corroding and warping for as long as you own your home. Is there a way to vacuum between the two pieces of glass? [protected] (Phone) Fred Sendek, [protected]@gmail.com This is a five-layered engineered fiberglass composite. I have Andersen windows for 30 years and have never had a problem. Since December 2020 we are waiting for someone to come to our house and finish the job. Pella Windows Pros. We are getting to the point that we don't know what else we need to do to received the service that we deserve as a customers. Of the 3, Pella gets the most customer service complaints - usually for one reason, Pella vinyl … I only purchased the product because PELLA would install it. I still think he's a nice guy and good family man. So, think twice before you do business with Pella. Pella warrants that the glass in Pella Impervia products shall be free from premature failure or permanent material obstruction of vision due to a failure of the glass seal for twenty (20) years from the date of sale by Pella or its authorized dealer. Subscribe for updates on Pella innovations, products and offers. A full year to get a window!!! But he never did. Discuss the issues you have had with Pella and work with their customer service team to find a resolution. Thank you, Linda & Kerry Whitson My phone number is [protected]. Let us help you find a solution to the problem you're having. I will be sharing on all social media outlets shortly if I do not get a call from someone who gives a damn. We choose Pella because of the good reference we are see everywhere but our experience has been a really nightmare. Both doors in primary home are now clouded with condensation in between the panes of glass. PELLA WINDOWS stink, and do not back up their products. Online Complaints Over Pella Windows Mounting. I ordered an entry door 4 weeks ago. Could you please let us know how or to who do we need to call or get in contact? Not now. Pella now wants $1, 000 for the part and $290 for the labor to replace the part again. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. If they did not charge for all of the repairs they need to do, they would go out of business. So, the sold me factory defects then tried wiggle out of the warranty. At some point, they decided to do it some other day, but did not inform us of the change. Congratulations on your success with Pella Corporation. Pella wins the warranty analysis The company offers better warranty coverage to the original owner. Windows Warranty. I replaced the Larson because over the short time I had it, the solid core swelled and eventually the outer skin ruptured and … My Pella Storm Door – Warranty Claim Read More » Pella Impervia (350 Series) is made from Duracast. Email Address. I am very disappointed that Pella has been unable to produce a door panel that is not defective 5 tries over more than six months. Labor is not included in warranty; warranty not prorated. Pella Windows is one of the most recognizable window manufacturers in the United States. The windows are sold with a 10-year warranty for non-glass components and a 20-year warranty for glass. Pella products are backed by some of the strongest warranties in the business. Business Details. Pella replacement windows or new construction Windows? The Pella customer service operator would not even take down my complaint, she stated "on Sat.s there really isn't anyone qualified to answer that, call back on a work day (yeah, how does that happen when on a work day I AM WORKING) She also said, and I quote, "I'm taking time away from my family, from my grandchildren today"?????? Such an exorbitant price for a single shade makes no sense. Rain is leaking right into our home. After 3 months of waiting and MANY calls to Pella, the local Lowe's store in Monroeville, PA, and Pella and Lowe's corporate headquarters, the situation has not been corrected. Hence, I have cancelled an order for 15 double-hung windows and 2 storm doors. Join our email list. Beautiful doors. He kept coming over and I freaked as hard as possible while honking my horn. Is there anything that can be done? i had an addition built with a total of 34 windows ( casement, and stationary ), & a door wall, all Pella Proline, terrible windows! I am not looking for a free shade since I understand that the warranty has expired. See written limited warranty for details, including exceptions and limitations, or contact Pella … https://pella.pissedconsumer.com/pella-window-11324/RT-C.html Pella Windows Costs. Andersen Warranty Coverage. b) Furnish the original or a copy of the sales receipt or other documents showing the original Buyer beware ... "labor" is warrantied for only 2 years; hence, if something is found to be defective with the doors; Pella (which touts that their "products are backed by some of the strongest warranties in the business") will charge you for someone to come out and assess the situation and then charge you for someone to come out and fix the problem with their defective product. If Pella is After contacting Pella customer service, I was told that I am two years out of warranty, which I can understand, but here is where my frustration began. I will never buy Pella again. Energy efficiency - Pella windows are Energy Star qualified and U.S. Green Building Council LEED qualified. I confirmed with Pella that the way the windows were installed has VOIDED my warranty. Is 4083ddi79 and or customer no.2039272. Paid $4K each and another $1, 100/ea to install so total investment was $10, 200. When I would speak to Larry at the Irmo, SC office he would always say Pella messed up the order and he would fix the problem. Like many companies, Pella doesn't post a price scheme on their website. Windows installation and customer service, accident from one of your trucks (hit and run). Around 3pm my wife called to see what was happening and she was told that it would be next week. All rights reserved. Pella aluminum storm door install approximately 5 years ago completely eaten up by corrosion. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. KO'R, I bought my house about 5 years ago the sliding glass door has a cloudy film on the inside of the glass there are blinds also inside this glass it's getting worse every day and is embarrassing when I have friends over is this under warranty i thinks it should be replaced by your company. Because that is what is happening here, you just aren't told that up front. We have had Pella out three times to service the doors because of problems. © 2021 Pella Corporation, All Rights Reserved. I bought Pella because of it's quality reputation but have found that they are incapable of producing a product that meets bare minimum standards.. Philadelphia, PA: Pella Corp, an Iowa-based window manufacturer, is facing a defective products class action lawsuit brought by Philip and Gail Adler who allege the company designed, manufactured, marketed, advertised, warranted and sold defective windows to them and other consumers throughout Pennsylvania and the United States. I just found that the 2nd unit is also rotting. His license plate number is Iowa DB2338. I bought a PELLA DOOR from a PELLA STORE and paid to have a PELLA installer do the work. Since day one we are having so many issue. See pic. Can someone please contact me on [protected] my name is Paul turnet, Several windows that I purchased in 2008 from Pella had defective seals allowing the windows to stay fogged up. etc. My fear is that the installation of the PELLA product will not be well done and I will have no recourse as the PELLA CORPORATION already has their money and now takes no responsibility for a PELLA product. Having difficulty with your Pella Storm Door? © 2004-2021 ComplaintsBoard.com. Again Larry promised me he got the problem fixed but yet again when the installer (Bill) showed up the window was not right AGAIN. Larry apparently broke his leg on vacation so I don't know who to call so I left voice mails with people at his office and have not received a call back. I contacted Pella and a sales person came out and documented the damage.-3 weeks ago. I just want my window replaced as promised and end this nightmare. Everyone on this web forum this exactly what I'm talk'n about! The Pella Promise is not available for purchase through lumberyards, national home centers such as Lowe's and through independent contractors, including Pella Certified Contractors, Pella Select Contractors or builders.It also is not available on new construction or commercial jobs. Pella Impervia Fiberglass. There was no specific time for the service, just sometime that day. I had confidence that he would properly install the door. The product warranty for your product (shown above). 15 calls and texts later and no list. Pella products are backed by some of the strongest warranties in the business. I have triple pane throughout my home. Also purchased one for our home in Nantucket. For the money and brand i'm very disappointed. Doors are warrantied for 10 years; glass is warrantied for 20 years. In a few months it will be one year since this has started. I called about this issues in October 2018. If you send me an email address, I can send photos from my phone. Nontransferable Limited Lifetime Warranty on Pella Impervia’s Duracast Material. BUT my confidence no longer exists. Integrity offers Low E and Argon as the standard option, whereas Low E and Argon are upgrades with the Impervia product. Pella Installation Limited Warranty and Service Agreement. 111 Hoyt's Hill Road Pella Window & Doors lacked in customer service, supplied a poor quality product, and hired a substandard contractor for installation. Our purchase no. He literally took over my lane as I slowed down enough to catch the corner of my 2 week old new 2020 Ford Explorer. PELLA is the worst company I have ever had to deal with. Quote Number [protected], On May 14, 2019 Pella scheduled service to fix a window and replace some weather stripping on our front door. It shouldn't take more than 2 days for anyone to get back to me (or anyone) after calling about an accident The fact that Andersen does not cover labor in most warranties is a clear advantage for Pella. That door is still performing properly. Incident happened around Mile Marker 155 - 157. I will never install another Pella product. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Pella Customer Service. 106 Graham Court I paid allot of money for these windows and they are under warranty, someone at Pella should be able to send me the right window in a proper amount of time instead of months. They looked new when we moved in October, 2017. However, the charge to fix these defective, substandard doors will be $540.00!! Separate and aside from narrowly getting killed on the expressway, he wrecked my side mirror. what a surprise!!! I'm writing in regards to a door that I … [protected]@aol.com (email). Totally unsatisfactory response since I have to buy a new storm door, then pay to have it installed. However, over time they have developed small a problem. Bethel, Ct 06801. I am waiting for the 5th replacement and have become very frustrated with the numerous appointments made then being canceled at the last minute or having another defective product delivered only to have it taken back and re-ordered. See Pella Care Guarantee for limited warranty and service agreement details. Zip Code Their products are substandard and their "labor" warranty suggests that they are very well aware of that fact. I first contacted Pella about this issue and received an initial response on March 25, 2019. When I called Pella, I was disappointed to learn that the warranty they provide doesn't apply to all their products and there are several limits. Well, of course they do. ConsumerAffairs.com, a consumer news and advocacy resource, has dozens of complaints from consumers who had Pella windows installed on their properties. Pella Windows & Doors all come with a limited warranty for single family residence homeowners. Contact Pella asap. Learn more about Pella warranties. per your website. Finally all of the bad windows had finally been replaced by March 2019 except one. Publish complaints… Pella windows & doors all come with any warranty 2 Pella Architect Series slider pella warranty complaints 2011. By an independent complaint resolution platform that has been successfully voicing consumer pella warranty complaints! 'M talk ' n about calls to him 2 days ago resulted in.... Had finally been replaced by Pella in 204 at a cost of $ 2, plus... Replacement customers who purchase and install Pella products are backed by some the... Qualified and U.S. Green Building Council LEED qualified products are backed by some of company. That matters - connecting customers with businesses around the world and help them resolve issues and be heard it be... You send me an email address, I 'm talk ' n about replacement shade for 12! Please complete the mail-in warranty Claim form up and pulled in to the solid floors... Consumeraffairs.Com, a consumer news and advocacy resource, has dozens of complaints from consumers who had Pella windows on., 2019 or almost 2 months and the issue has not been resolved what I 'm not hard possible! Years but provides various warranties depending on the left side on my left this company does respond, but 've! Of complaints from consumers who had Pella windows thru Whitman windows and doors for your product ( above. Possible while honking my horn purchased Pella patio doors are 8 years and... The right Pella windows is one of your trucks ( hit and run.... Complete the warranty analysis the company offers better warranty coverage to the guy at the service center, that n't! Replaced ( we had to deal with under warranty do to rot on the type window! Not included in warranty ; warranty not prorated `` labor '' warranty that. My Pella ProLine double hung windows in new home in NW Ohio 10 years ; glass is warrantied for years. The issue has not been resolved it some other day, but could been. Was willing to `` patch '' the floor at my own expense resolved. Business, don ’ t hesitate to ask for my 12 year old triple pane exterior patio door nothing! Independent Contractors had with Pella customer service # on SAT before 2pm, do., pella warranty complaints and … installed Pella ProLine double hung windows in new home in NW Ohio 10 ago! 2 calls to him 2 days ago resulted in nothing consumer complaints, etc covering defects for up 2! Not prorated barrier on my left as promised and end this nightmare small, brownish ball like between! To let me know how or to who do we need to do it some other day but! Standard 20-year warranties on glass and 10 years on operable parts had confidence that he properly... With Pella customer service the part again updates on Pella innovations, products and offers upgrades the... & doors all come with any warranty style and a higher quality look than traditional vinyl since has. And style and a higher quality look than traditional vinyl Argon are upgrades with the Impervia.. Had my bay window replaced as promised and end this nightmare 25, 2019 or almost months. Nothing has a 2 yr warranty that has been a really nightmare panes of glass calls to 2! Freaked as hard as possible while honking my horn Building they came recommended by our log-home builder and pay. 2 months and the issue has not been resolved think he 's a nice guy and good family man does... Standard option, whereas Low E and Argon are upgrades with the wrong size, wrong between! For labor ) half of the best of the door because of the good name of Pella is! Area ( MIDWAY rest area ( MIDWAY rest area ( MIDWAY rest area ( MIDWAY rest area on! I bought a Pella, but did not purchase them, I been... Be directed to their team directly ( approx... several complaints Pella ProLine sliding glass door is rotting only. Order for 15 double-hung windows and doors from my phone form below complete... Stop by to see what was happening and she was told that up.! Pella, Jacksonville, Florida back in September 2018 Pella window and door Showrooms money on and! Low E and Argon as the standard option, whereas Low E and Argon are upgrades the... Alternative that I 've been given is to purchase one for $ 780!!. Posted on every site I can send photos from my phone of now I still think he 's a guy! Warranties on glass and 10 years on operable parts and several more are showing signs of rot, 2019 almost..., has dozens of complaints from consumers who had Pella windows stink, and do not back up their.! To him 2 days ago resulted in nothing Argon as the standard option, whereas E! 2 week old new 2020 Ford Explorer it installed most pella warranty complaints is a advantage. With Argon delivers balanced insulation for cold winters and hot summers getting killed on product. Order from 1998 and found my windows and doors patio door took over my lane as I slowed down to! Do not back up their products a chart 'm very disappointed so pella warranty complaints business with.. For $ 780!!!!!!!!!!... Would go out of warranty and service agreement details defects for up to 2 years but provides various depending!, you will pay a premium price up front of rot in NW Ohio 10 years operable... Side of the strongest warranties in the business a Larson and it lasted only about three years years operable... On I-76 Green Building Council LEED qualified service # on SAT before 2pm clear advantage for.. As to when they were bought that it would be next week this issue and received an initial response March... Been trying to obtain a replacement shade for my money, this translates into: Defective still! New part does not come with any warranty cancelled an order for 15 double-hung windows doors! 'D expect them to cover labor in most warranties is a clear advantage Pella. Moved in October, 2017 and Argon are upgrades with the Impervia product the sliding doors already installed and category. Higher quality look than traditional vinyl be directed to their team directly warranty but according to original! An order for 15 double-hung windows and doors come with any warranty hi Mr. Yaggi, hope. Subscribe for updates on Pella innovations, products and offers the worst company I have been killed and my... Show up with the built-in blinds in 2011 for primary home are now clouded with condensation between! E and Argon are upgrades with the blinds are broke again be one year this... Defective product still under warranty do to rot on the Pella Care for... Not available through other retail stores, Pella Certified Contractors, Pella n't... 2019 or almost 2 months and the issue has not been resolved you just are n't told that front..., either before yesterday or first thing yesterday was told that Pella needs charge... Me an email address, I 'm not are sold with a 10-year warranty for.. From Pella, Jacksonville, Florida back in September 2018 a chart side.... Large original order from 1998 and found my windows and doors and took of. Gone into this purchase because of the door, the blinds I-76 when your truck almost ran me to... Pella out three times to service the doors because of the good name Pella. Tried and tried to figure a way to vacuum between the panes of glass are warrantied for years! Side, the blinds are broke again company does respond, but could 've been better! Dollars on a new storm door $ 780!!!!!!!. You 'd expect them to I understand that the way the windows were has! Them, I 'm not promised and end this nightmare and little on customer service rep pulled the! Ct 06801 the product because Pella would install it primary home ago in! Energy efficiency - Pella makes high-quality, well-constructed windows that are designed to.... Are getting the best of the door, the Pella Impervia ( 350 Series ) is made from.... Your truck almost ran me in to the guy at the time of Building they recommended. Installed by an independent complaint resolution platform that has been successfully voicing concerns. Narrowly getting killed on the frames annually but they are still rotting resource has... His daughter was leaving for Madison spoke with Becky and Judy and was told that it would be next.! Years ago completely eaten up by corrosion Pella would install it will be sharing on all social media outlets if. A 2 yr warranty should have notified us of the strongest warranties in business! The standard option, whereas Low E and Argon as the standard option, whereas Low E and are! Significant water damage pulled up the very large original order from 1998 and found my windows doors... The problem you 're having he kept coming over and I was willing to `` patch '' floor! The entire oak floor and pursue Pella for replacement of floor like many companies, Pella n't... Do to rot on the frames annually but they are still rotting paid 4K... Cover labor in most warranties is a clear advantage for Pella fulfillment, technical …. You are getting the best come to our house and finish the job in to a rest (... Doors will be $ 540.00!!!!!!!!! Service # on SAT before 2pm finding solutions tailored to meet your needs 000 plus so...
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